Return & Refund Policy
Effective Date: January 1, 2026
Thank you for shopping at The Corvion LLC. We want you to be completely satisfied with your purchase of our kitchen utensils. If you are not entirely satisfied with your item, we are here to help with a straightforward, transparent return and refund process designed to meet the highest professional marketplace standards.
1. Return Window
We offer a 30-day return policy. You have 30 days from the date your item was delivered to request a return. Requests received after this 30-day window will unfortunately not be eligible for a return or refund.
2. Return Eligibility and Condition
To qualify for a return, your item must meet the following criteria:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original, undamaged product packaging.
- All original accessories, manuals, and inserts must be included in the return package.
- You must provide the original order number or proof of purchase.
3. Non-Returnable Items
For safety and hygienic reasons regarding culinary products, the following items cannot be returned:
- Items that show clear signs of use, food contact, or wear.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Gift cards or promotional items.
4. How to Initiate a Return
To start a return, please follow these steps:
- Send an email to our support team at support@thecorvionllc.com with your order number and the specific item(s) you wish to return.
- If your return meets our eligibility criteria, our customer support team will send you a Return Merchandise Authorization (RMA) number along with a pre-printed return shipping label and detailed instructions on where to send your package.
- Securely pack the item in its original packaging and attach the provided return shipping label to the outside of the box.
- Drop the package off at the designated carrier location. Please note that packages sent back to us without first requesting a return will not be accepted.
5. Return Shipping Costs
- Defective or Damaged Items: If the return is a result of our error (you received an incorrect, damaged, or defective item), The Corvion LLC will cover all return shipping costs.
- Customer Preference / Change of Mind: For standard returns (e.g., item didn’t fit your needs, changed mind), the customer is responsible for the return shipping costs. The cost of the return shipping label provided by us will be deducted from your final refund amount.
6. Processing Refunds
Once we receive your returned package at our facility, our quality assurance team will inspect the item to verify its condition.
- We will notify you via email as soon as your return has been received and inspected.
- We will also notify you of the approval or rejection of your refund based on the item’s condition.
- If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days. Please note that your financial institution or credit card company may require additional processing time to post the transaction to your account.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer direct exchanges.
Corporate Contact Details
The Corvion LLC
Address: 3009 Ocean Way, Ste 107, League City, TX 77573, United States
Customer Support: support@thecorvionllc.com
Support Hours: Monday through Friday, 9:00 AM to 5:00 PM (CST)
